Shipping Policy - Purple Panda Labs

IMPORTANT:


To U.S. We reship for free once for finished products, twice for raws if your package gets seized.  
To other countries we reship for free once if your package gets seized for both raws and finished. 
If you choose not to reship or the reship package failed to go through again, no refund will be made.

We will prepare the package within 1 working day after payment received.  The package usually will be dispatched within 72 hours. Tracking number will be be provided after the package is shipped. 

If the package can't be delivered because you provide a wrong address, we will not reship or refund. 


**We are not responsible if you throw away your products because you cannot find them in our stealth. If you cannot find your products please email us and we will tell you where to find them


Shipping time:


Please make sure you read and understand the following about shipping, If you have any questions please do not hesitate to contact us.

We understand shipping time is extremely important to you, once you make a payment it's natural to be concerned about the shipping time and tracking number. We are giving all the details about our shipping in case you have concerns/questions.
 
The items we are shipping are liquid/powder and it’s medicine. International shipping companies and customs have all kinds of strict regulations and limits for these kinds of goods. For every shipment there are two customs it needs to go through (export from China and import into to your country) . So our packages will have to go special routes for safety and stealth delivery. The trade for safe delivery is a relatively longer shipping time than normal shipments.
  
Our calculated shipping time according to our operation and shipping company’s schedule
  

International shpping: 15-20 days.

US domestic shipping: 7-9 days.

Australia domestic shipping : 7-12 days