FAQ

Refund policy

Our company has a 2 reship policy for America and 1 reship policy to all other countries in case of a seizure. If you fail to receive your reship(s) no refunds will be made


**We are not responsible if you throw away your products because you cannot find them in our stealth. If you cannot find your products please email us and we will tell you where to find them.


Location & Working Hours
We are an International source locate in China.
Our system process order automatically 7/24. Our customer service team answer emails from Monday to Saturday, 9:00am to 18:00 pm (GMT+8)

How long does it takes to get back a response from you?

You should receive a response in less than 24 hours.

How do I make an order?
Ordering online at purplepandalabs.com is simple. Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order with your existing account.
once you have completed your order you will be sent an email at each step of processing.

How to track my order?
 after we ship your order and have the tracking number, you will receive an email notification. You can also find the tracking number in "MY order " after logging in. Or you can email us, indicating your order number in your email 
All tracking numbers we provide can be traced at http://www.17track.net/en

How long does the whole process take, from making an order till receiving the package?

The package will be prepared within 1 working day after payment received and be sent out within 72 hours. 
The delivery time depends on the shipping situation and customs. 


International shpping: 15-20 days.

US domestic shipping: 5-7 days.

Australia domestic shipping : 7-12 days


How much is the shipping cost?
There's a fixed shipping cost for every order,

International:
$50 for Finish products only orders.
$50 for Raws only orders.
$100 for Raws+Finished products orders


U.S. domestic:
$10 for Finish products only orders.
$10 for Raws only orders.
$20 for Raws+Finished products orders

 

Eu domestic:
$10 for Finish products only orders.

 

Australia domestic:
$10 for Finish products only orders.

As raws and finished products can't be shipped together, it has to be 2 separated packages.

The shipping cost is for the whole order. No matter how many different items and quantity in one orders. The shipping cost will be charged only once.

***LAB FACILITIES including vials shipping cost are separated. Depends on the weight. $30 for initial weight 500g, $10 for additional 500g.


Is there a minimum order?
We don't have a minimum order request (except for a couple raws). For most of our items you can order as few as 1 gram or 1 vial. * US domestic raws we sell by packs



Reship Policy
To U.S. We reship for free twice if your package gets seized. 
To other countries we reship for free once if your package gets seized. 
If you choose not to reship or the resent package failed to go through again, no refund will be made.

*** We will only reship your package from the original place in which you ordered it. I.e. If you order internationally your pack won't get reshipped domestically

PAYMENT METHODS
We accept Bitcoin and Western Union payments.

 


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